Shipping and Returns Policy
Purchases
Warranty
Your product may be covered by a manufacturer warranty, if so, the warranty only covers manufacturer defects or flaws.
Warranty coverage may be denied for:
- Items that we determine, in our sole discretion, to be free of any material or workmanship defects or flaws
- Items evidencing excessive wear, misuse or alteration
- Size, fit and style selection complaints
- Improper care or storage
- Alterations or customization
- Items that were purchased second hand, or from an unauthorized seller
- Items outside of the covered warranty period
Shipping
Domestic Shipping
All orders are processed and shipped as follows:
- Orders received before 2:00 PM EST – Processed and shipped the same day
- Orders received after 2:00 PM EST – Processed and shipped the following business day
Orders are only processed and shipped Monday through Friday, excluding weekends and holidays.
Free shipping is offered and available for all orders in the contiguous United States and Canada.
The estimated shipping times depend upon the customers location (typically 5-7 days max) and tracking information will be provided once the item is scheduled to be shipped
International Shipping
Free shipping is not provided for any international orders and will be calculated upon checkout. All custom taxes or fees are not included in the shipping and will be the responsibility of the buyer.
Address Changes
Due to the complexity and expedited process of order fulfillment and shipping address corrections must be communicated as soon as possible to customer service.
Lost or Damaged Packages
Please contact customer service immediately If a damaged shipment is received or your tracked order is showing as delivered but has not been received.
Returns
Domestic Return Policy
Our hope is that you are always 100% satisfied with your purchase. However, in the event there is an issue, your purchase may be returned provided it is still in new condition (e.g. no stains, stretches, creases, rips or tears, sole in perfect conditions), with the original packaging (e.g. including all accessories, attached tags, etc.*) and returned within 14 days of receiving the product.
We can offer you an exchange, let us know if you prefer this option.
Click here to get started on a return.
International Return Policy
Our international customers receive the same return benefits with the exception of being responsible for return shipping fees and the possibility of being charged additional VAT or duties by their respective localities when a return is processed.
Processing Time
Once your return has been received a refund or store credit will be issued. If you have not received your refund or store credit after 2 weeks you may contact customer service at customerservice@tumbleweedboots.com.
Missing or Damaged Package
Bellefit is not liable for any products damaged or lost during shipping. If you receive a damaged shipment, please contact the carrier to file a claim.
